Missed Pickups? Click Here!

If your trash, recycling, or yard waste was not picked up:

Note: Drivers operate until dusk and may arrive at your residence later to service your curbside waste. 

• Check your barrels/bag for a rejection sticker. If the driver finds an issue, they leave a rejection sticker with a description of the issue. Issues may include trash without a sticker; a too-large or too-heavy container (containers should be no more than 32 gallons or 40lbs); or recycling mixed with non-recyclable materials. For more information, visit Curbside Collection Information.
• If you find a rejection sticker, please remedy the issue and place your items out the following week for collection. The drivers will not return if there was an existing issue with your items, or if you were too late for pickup.
• If you do not find a rejection sticker, an outside factor may have prevented your collection (for example, utility or construction vehicle blocking the street). If this is the case, call DPW and let us know. Please note if barrels were not placed curbside by 7am, the driver would not have serviced your home.

Once you have determined your items were not rejected: You have 3 options to reach out to our team.

1. Call the DPW trash line at 617-898-4900. If you call outside of business hours, please leave your name, address, phone number, and state what type of collection was missed.
2. Email waste.issues@miltonma.gov and include any pertinent information regarding your missed pickup. 
3. Use the Recycle Right App and report a missing pickup at your address!

Once we receive your missed pickup notification, we request the trash hauler to return to your address as soon as possible.

Thank you for your cooperation.